When an NCM account password is lost, how is it reset?

• The user navigates to the Request Password Reset page, using the Forgot Password link on the NCM central login page, where an email address is entered. If the email address entered matches an email address associated with an NCM user, an email with a unique link is sent to the user. Upon receiving the email, the user clicks on the link that will take them to a page to select a new password for their account. If the email address entered does not match any account email addresses, a message will be displayed noting the email address isn't recognized.
• Cradlepoint support personnel do not have access to NCM user passwords and thus cannot provide any passwords over the phone.